Terms & Conditions

Effective Date: 1-1-2025

1. Introduction

Welcome to SkyLock (www.skylock.com.au). By accessing or purchasing from our website, you agree to the following terms and conditions. If you do not agree, please do not use our site.

 

2. Definitions

  • “SkyLock” refers to our business, website, and services.

  • “Customer” refers to any user who browses, purchases, or interacts with our website.

  • “Products” refer to the mounting brackets and accessories available for sale.

3. Orders & Payments

  • All orders placed through www.skylock.com.au are subject to availability and confirmation.

  • Prices are listed in AUD (Australian Dollars) and include applicable taxes unless stated otherwise.

  • Payments must be made in full before shipping. We accept Paypal, Card over phone (surcharge applies), Cash in store & bank transfer.

  • We reserve the right to cancel any order due to pricing errors, fraud detection, or stock unavailability.

4. Shipping & Delivery

  • We ship across Australia and selected international locations. Shipping costs will be displayed at checkout.

  • Estimated delivery times are provided but are not guaranteed. Delays due to shipping carriers or unforeseen circumstances are not our responsibility.

  • Customers are responsible for providing an accurate shipping address. Incorrect addresses may result in additional charges.

5. Returns & Refunds Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it under the following conditions:

Eligibility for Returns

  • Returns must be initiated within 30 days of receiving the product.

  • The product must be unused, undamaged, and in its original packaging.

  • Proof of purchase is required for all returns.

Non-Returnable Items

  • Custom or special-order items.

  • Items that show signs of installation, damage, or wear.

Return Process

  1. Contact us at sales@skylock.com.au to initiate a return.

  2. Ship the item to our return address (provided upon request).

  3. Once received and inspected, we will process a refund or exchange.

Refund Policy

  • Refunds will be issued to the original payment method within 30 business days after approval.

  • Shipping costs are non-refundable, unless the return is due to a defect or an error on our part.

  • If the return does not meet our policy conditions, we reserve the right to deny a refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • If returning a damaged or defective item, we will provide a prepaid shipping label.

6. Warranty & Liability

Product Warranty

Our mounting brackets come with a 24 month limited warranty covering manufacturing defects only.

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear.

  • Damage caused by improper installation, accidents, misuse, or unauthorized modifications.

  • Any indirect or consequential damages arising from the use of our products.

Warranty Claims Process

  1. Contact us at sales@skylock.com.au with your order details and issue description.

  2. Provide photos or videos of the defect for assessment.

  3. If the warranty claim is approved, we will repair, replace, or issue a partial/full refund at our discretion.

7. Warranty Disclaimer

  • SkyLock does not guarantee that our brackets will work with all vehicle models and Starlink configurations. Customers are responsible for ensuring compatibility before purchase.

  • SkyLock is not liable for any damage to your vehicle, Starlink Mini, or third-party equipment resulting from the use of our products.

  • Installation must be done correctly, following all safety guidelines. Improper installation may void your warranty.

8. Intellectual Property

  • All content on this website, including images, logos, and product descriptions, is the property of SkyLock and may not be used without permission.

9. Limitation of Liability

  • SkyLock is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products.

  • Customers assume all responsibility for proper installation and usage.

10. Privacy Policy

  • We respect your privacy. Please refer to our [Privacy Policy] for details on how we collect and use your data.

11. Governing Law

  • These terms are governed by the laws of Australia. Any disputes must be resolved in an Australian court.

12. Changes to Terms & Conditions

  • SkyLock reserves the right to update these terms at any time. Changes will be posted on this page.

13. Contact Information

For any questions, please contact us at:
📧 Email: sales@skylock.com.au
📍 Address: 24 Cunningham Street Dalby QLD 4405