Privacy Policy

Privacy Policy

Sky Lock Australia – Privacy Policy
Effective Date: October 2025
Website: https://skylock.com.au

1. Introduction

Sky-Lock Australia (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, interact with us on social media, or subscribe to our communications, including email and SMS.

By using our website or providing us with your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Business or company details (if applicable)

Automatic Information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and actions taken on our site

  • Referral source (e.g. if you came via a social media ad)

Payment Information
Payments made through our website are processed securely via third-party payment gateways (such as Shopify Payments, PayPal, or Stripe).
We do not store or have access to your full credit card details.

3. How We Collect Your Information

We collect information in several ways:

  • When you make a purchase on our website

  • When you subscribe to our email or SMS list

  • When you enter a lead form via Facebook, Instagram, or other marketing channels

  • When you contact us by email, phone, or social media

  • Through cookies and analytics tools (such as Google Analytics, Shopify, and Meta Pixel)

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send updates, promotions, and special offers (if you’ve opted in)

  • Improve our website, services, and marketing

  • Retarget visitors with relevant ads through platforms such as Facebook and Instagram

  • Send SMS notifications or marketing messages (where you have opted in)

  • Notify you of abandoned carts or unfinished checkouts via SMS or email

You can opt out of SMS or email marketing at any time by following the unsubscribe instructions in any message we send.

5. SMS Marketing & Abandoned Cart Notifications

Sky-Lock Australia may use SMS messaging to communicate with customers who have opted in to receive text updates, promotions, or cart reminders.

Program Description:
Our SMS program may include order updates, promotions, exclusive offers, and abandoned cart reminders.

Data Collection:
We collect and use your phone number solely to send SMS communications that you have opted in to receive.

Abandoned Cart Tracking:
Sky-Lock’s website uses cookies and website tracking tools to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Third-Party Data Sharing:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Shipping and logistics partners (e.g. Australia Post)

  • Marketing and analytics providers (e.g. Meta, Google, Klaviyo, Shopify)

  • Email and SMS service providers

These third parties are only given the information necessary to perform their services and are required to keep your data secure and confidential.

We will never sell your personal information.

7. Cookies and Tracking

We use cookies and tracking pixels to:

  • Understand website traffic and customer behaviour

  • Personalise your shopping experience

  • Track abandoned carts

  • Show relevant ads across social media platforms

You can disable cookies through your browser settings, but some features of our site may not function properly if you do.

8. Location Tracking and Location-Based Services

If you access Sky Lock Australia’s website or services through a mobile device or allow location permissions, we may collect your general location information. This is used to:

  • Display region-specific content or pricing

  • Provide relevant product recommendations

  • Optimise marketing campaigns based on general location trends

You can disable location tracking at any time through your device or browser settings.

9. Data Security

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Your information is stored securely through reputable service providers with strong encryption and security standards.

10. Your Rights

You have the right to:

  • Access and update your personal information

  • Request deletion of your data (where legally possible)

  • Opt out of marketing communications at any time

To make a request, please contact us using the details below.

11. International Data Transfers

Some of our service providers (such as Meta, Google, and Klaviyo) may store or process data outside of Australia.
Where this occurs, we ensure your information is handled in accordance with Australian privacy laws and security standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the new effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Sky Lock Australia
📍 Dalby, Queensland, Australia
📧 Email: sales@skylock.com.au
🌐 https://skylock.com.au

Our retail store

24 Cunningham Street

Dalby QLD 4405 Australia

Mon - Fri, 8:30am - 5:30pm
Saturday - 9:00am - 1:00pm
Sunday - CLOSED

Get directions